Refund policy

Return Policy

Introduction

At Rabbit Riot, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

Returns

Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • The return request must be made within [X] days of the purchase date.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products

Return Process

To initiate a return:

  1. Contact our customer service team at magwerks@dubl3.com to request a return authorization.
  2. Once your return is authorized, we will provide you with instructions on how to send your item back to us.
  3. Pack the item securely in its original packaging, and include all accessories, manuals, and documentation.
  4. Ship the item to the return address provided.

Refunds

Eligibility

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Processing Time

Refunds will be processed within 10 days of receiving the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you need to exchange an item for a different size, color, or model, please get in touch with our customer service team at [Customer Service Email] to request an exchange authorization. Exchanges are subject to product availability.

Shipping

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at magwerks@dubl3.com for assistance.